FAQs
Shopping Information
How do I place an order?
It's easy! Just browse our website and add the items you like to your cart. When you're finished shopping, head to your cart and click "checkout." From there, you'll be able to enter your shipping information and choose a payment method. Once your order is placed, you'll receive an email confirmation.
Do you ship internationally?
Not at the moment. We currently deliver only to the USA and Canada, but we are always exploring ways to expand our services beyond these countries.
What are your shipping times?
Orders typically arrive between 1–11 business days . Please note that order processing typically takes up to 2 business days.
What are your shipping costs?
We offer a flat rate of $9.99$100 qualify for free shipping.
What happens if my order is lost or delayed?
If your order has not arrived within the expected delivery time, please contact us at info@allskinshop.com. We'll work with the shipping carrier to resolve the issue as quickly as possible.
Payment Information
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other popular payment methods. Our checkout process is secure to protect your personal and payment information.
Do you offer gift cards?
Not at the moment. We currently do not offer gift cards, but this is something we may consider in the future.
Do you offer discounts or promotions?
Yes! Keep an eye out for seasonal sales, special offers, and exclusive discounts by subscribing to our newsletter and follow us on all social media platforms.
Do you have a loyalty or rewards program?
Currently, we do not offer a loyalty or rewards program. However, we appreciate your feedback and may introduce one in the future.
Returns Information
Do you accept returns?
Yes, we accept returns for most items within 14 days of the original purchase date. To be eligible for a return, the item must be unused and in its original condition, including the original packaging.
We also accept returns for damaged or defective products. If your item is damaged, please contact our customer support team within 24 to 48 hours of receiving your order. We may request photos of the damage for review. Eligible returns can result in store credit, refunds, or replacements.
You can expect your refund to be processed within 5 business days from the date we receive your return in our warehouse. See our Returns Policy page for details.
We also accept returns for damaged or defective products. If your item is damaged, please contact our customer support team within 24 to 48 hours of receiving your order. We may request photos of the damage for review. Eligible returns can result in store credit, refunds, or replacements.
You can expect your refund to be processed within 5 business days from the date we receive your return in our warehouse. See our Returns Policy page for details.
How can I track my order?
You can track your order using the order number and email address or phone number used during purchase. Alternatively, use the specific tracking number provided in your confirmation email. Visit our Track Order page for tracking details.
What should I do if I receive the wrong item?
If you receive an incorrect item, please contact our customer service team as soon as possible. We’ll work with you to correct the order at no additional cost.
Product Information
Are your products authentic?
Absolutely. We source all our products from reputable suppliers to ensure authenticity and quality.
What if I have allergies or sensitive skin?
We provide detailed product descriptions and ingredient lists on each product page. If you have concerns about allergies or sensitive skin, please review these details before purchasing or contact our support team for more information.
How can I give feedback about my experience?
We value your feedback! Feel free to share your shopping experience with us through our Contact Us page, or email us directly at info@allskinshop.com.
Can I save items to purchase later?
Yes, you can save items to your wishlist. Simply click the heart icon next to the product to save it for future reference.
Can I cancel or change my order?
We understand that circumstances may change, which is why we offer a 24-hour window for order modifications or cancellations. Simply reach out to us, and if your order hasn't entered the fulfilment process, we'll accommodate your request without any hassle. Once the order has been shipped, changes may not be possible.
